Privacy Policy
Last updated: 4 November 2026
Who we are
Espire Electrical Solutions ("we", "us") is a licensed electrical contractor (REC 25142) based in Eltham, Victoria. This policy explains how we handle personal information collected through this website, over the phone, by email and while we carry out electrical work. We aim to handle personal information in line with the Australian Privacy Principles.
What we collect
- Enquiries: your name, phone number, email address and any details you give us about your job when you use our quote form, call us or email us.
- Jobs: the address where the work is done, access details, and notes or photos of the electrical installation that we need to quote, complete and certify the work.
- Website use: information about how you use this website, such as pages viewed, the device and browser used, and how you arrived at the site. This is collected through cookies and similar technologies (see below).
- Calls: we use a call tracking service. When you call a number shown on this website, it may record details such as the time and length of the call, the number you called from and how you found our website.
We do not ask for sensitive information, and we don't need it to do our work.
How we use it
- To respond to your enquiry and prepare a quote.
- To book, carry out and invoice electrical work.
- To issue certificates and records that the law requires for electrical work.
- To understand which pages and advertising bring enquiries, so we can improve our website and our ads.
- To contact you about the work you asked us about.
We do not sell your personal information.
Who we share it with
- Service providers that help us run the business and this website, such as website hosting, email, Google Analytics, Google Ads and our call tracking provider. They handle information for us and only for that purpose.
- Regulators and authorities where the law requires it. For example, in Victoria, certificates of electrical safety for completed work are lodged with Energy Safe Victoria.
- Anyone else, only with your consent or where the law requires or allows it.
Some of these service providers may store information outside Australia, including in the United States.
Cookies and analytics
This website uses cookies and similar technologies for Google Analytics and Google Ads conversion measurement. These tell us how visitors use the site and whether our ads lead to enquiries. You can block or delete cookies in your browser settings, and you can manage Google's ad personalisation at adssettings.google.com. The website will still work if you block cookies.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above, or as long as the law requires us to keep records of electrical work.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing solutions@espireelectrical.com.au.
Questions and complaints
If you have a question or a complaint about how we have handled your personal information, email solutions@espireelectrical.com.au and we will respond within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page.